A Telstra outage that caused havoc for shoppers and bank customers around the country has been blamed on an “unusually large volume of traffic” in NSW.
The nation’s big four banks and major supermarkets were among those caught out in the failure, which affected eftpos terminals and access to ATMs for several hours on Thursday afternoon.
“We are continuing to investigate the exact cause of this issue, but early investigations suggest it was caused by an unusually large volume of traffic across network links in NSW,” Telstra said on Friday.
It took the telco giant hours to fix the problem.
“We apologise for the interruption to some data services yesterday afternoon. We know how frustrating this was and worked to restore them as quickly as possible,” it said.
By Friday morning, all services had been fully restored, Telstra said.
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During the outage, Commonwealth Bank had issues with merchant payment terminals, with some retailers unable to accept card payments.
“Services have returned to normal including our ATMs. We apologise and thank you for your patience today as we worked to restore services,” the CBA tweeted.
Australia Post, St George Bank, NAB, Westpac and ANZ were also affected.
“All Eftpos transactions, bill payments and banking services are back up and running. Thanks everyone for your patience and understanding,” the postal service tweeted.
Westpac tweeted on Thursday night that the majority of affected branches, ATMs and services were “back up and running”, before thanking customers for their patience.
Woolworths supermarkets were hit hard by the outage, although its stores continued to trade throughout.
“Telstra has advised us the network connection is back up and running,” a spokesperson said on Thursday night.
“We expect our systems to come back online and resume normal service through check-outs over the next hour.
Caltex service stations, Coles and Woolworths stores, Big W and liquor retailers BWS and Dan Murphy’s weren’t spared from the outage.
“Telstra has advised us the network connection is back up and running,” Woolworths said, offering an apology to customers for the delay.
-with AAP
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