Commonwealth Bank customers have been unable to access a number of services for over an hour.
Clients have been unable to complete transactions after a technical issue caused cardless cash services to go down.
The fault, which struck shortly after midday, affected payments in the CommBank app, Netbank, cardless cash transactions and some in-branch services.
The bank has confirmed that it is working to resolve the problem.
UPDATE 12:30PM: Our ATMs and Point-Of-Sale merchant terminals are available and working. The following services may be impacted:
– Payments and BPAY services in CommBank app and NetBank
– Cardless Cash not available
– Some in-branch services
– Some call centre services— CommBank (@CommBank) October 17, 2019
“We are currently experiencing an issue affecting some of our services,” CommBank said in a statement.
“We are urgently investigating this and we’re sorry for any inconvenience caused. We will provide further updates here.”
The glitch also caused ATMs and point-of-sale merchant terminals to momentarily go down.
The issue was so widespread it forced some Commonwealth branches to temporarily close their doors.
“We’re very sorry for this,” CommBank said on its outage page.
“We’re also aware that some customers may also be having issues with their debit card payments.”
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