Nationwide outage hits Commonwealth Bank customers

Millions of Australians were left unable to access their bank accounts or use debit and credit cards on Monday.

The nation’s largest bank, the Commonwealth Bank, reported a nationwide outage that had affected its app and internet banking.

Customers complained their accounts weren’t showing on internet banking, while others said cards had been declined while shopping online.

Commonwealth Bank confirmed it was aware of the problem but could not confirm when it would be fixed.

Tweet from @CommBank

“I’m trying to place an order and I can’t even see how much is in my account. Grrrrr, I can’t even see when the last transaction was made! I’m thinking of leaving,” customer Kat Cetwerschuk wrote on the CBA’s Facebook page.

“All you have to do is go & see the friendly staff at your local branch. Oh wait, they closed the branch & took away your ATM,” wrote John Staker.

The outage was first reported about 9am (AEST) and had not been resolved by midday. Bank staff were also advising customers to insert their cards and use PINs where possible, rather than payWave.

Tweet from @CommBank

-more to come

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