TPG has become the latest telco to air major concerns over the reliability of the NBN, revealing that outages for certain connections have nearly doubled over the past six months.
The number of outages for customers connected to the NBN via hybrid fibre-coaxial (HFC) surged from 72,000 in September to 130,000 in February, TPG revealed this week.
By contrast, customers with fibre-to-the-node experienced just 3745 outages over the same period.
“HFC remains a large concern,” TPG boss Craig Levy told CommsDay.
The amount of outages going on in the network compared to other access technologies suggests it’s not up to operational standards.”
HFC is expected to service approximately 1.6 million of the seven million premises that will be connected to the NBN by its June 30 completion deadline.
TPG’s revelations follow a shock move by Telstra last month, with the telco announcing that it would halve the speed of its fastest broadband internet plan on offer to the majority of NBN users because “a number of our customers on FTTN/B/C do not have connections that are capable of achieving 100Mbps”.
But NBN Co defended the reliability of HFC, telling The New Daily that the firm has “ongoing programs to maintain all access technologies including the HFC network and, wherever possible, seeks to undertake and cluster upgrade works within planned outage windows, which are communicated in advance to Retail Service Providers (RSPs)”.
The spokesperson said there had been an “increase in unplanned outages” in February due to “the extreme weather conditions and prolonged AC mains power outages experienced at that time”.
The firm is investigating “the feasibility of incorporating greater power resilience capabilities to better support HFC network infrastructure in the event of a mains power outage”, with a “small-scale trial” that will provide “deeper insights and validate the anticipated costs and benefits of enhanced power resilience at scale across the HFC network” due to begin this financial year.
Why is HFC struggling?
Even with recent upgrades, the experience of NBN HFC users “in terms of speeds of connectivity experienced will not be consistent across different households”, University of Melbourne Professor of Electrical and Electronic Engineering Thas Nirmalathas explained.
HFC network cannot guarantee a uniform performance for all users,’’ Professor Nirmalathas said.
“The performance depends on the location of a specific user within the cable network and how many users are subscribing to the service using that specific part of the cable.”
Reliability issues will be exacerbated as more homes connect to the network, he said.
With more customers trying to share the HFC network, speeds achievable will be low and will vary a great deal depending on the user demography and usage patterns.’’
TelSoc vice president Laurie Patton, who has been leading a #BetterBroadband campaign for more than five years, said the issues with HFC were foreseen.
“There’s a reason why HFC wasn’t included in the original NBN technology map. That’s because Labor’s expert advisers knew it was not up to scratch,” Mr Patton said.
“NBN Co has already been forced to dump the entire Optus HFC network and large parts of the Telstra HFC network are now being sidelined because the remediation costs are too great.
“In my area, for example, they are replacing it with FTTC”.
Labor slams HFC as a ‘costly and unnecessary mistake’
The Coalition government’s decision to “force NBN to rely on ageing HFC infrastructure has been a costly and unnecessary mistake”, Labor’s shadow minister for communications Michelle Rowland said.
“Can you imagine spending $51 billion on a network – that is $21 billion over budget – and still not having a HFC network that is fit for purpose?” Ms Rowland said in a press release on Wednesday.
“The TPG figures are even worse than those obtained by the Senate showing the average HFC connection experiences 11 times more network downtime than fibre-to-the-premise.”
The cost per premises of rolling out HFC has “blown out on four separate occasions, and by 85 per cent since August 2015”, Ms Rowland said.
“In November 2017 the entire HFC rollout was halted due to concerns about service reliability.”
The New Daily put questions to Communications Minister Paul Fletcher’s office, but did not receive a response by deadline.
The post ‘Not up to operational standards’: NBN under pressure as HFC outages soar appeared first on The New Daily.
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